Loyalty Scheme

Cornish Firewood value our previous customers who return due to the quality of the product and service we offer, however we are aware that price is key when deciding on where to purchase products so we wish to offer you discount on our products as a thank you for continuing to buy local from Cornish Firewood.

Our loyalty scheme is simple as we believe in keeping things as simple and easy to follow as possible. Every regular* priced order that you place with us whether a large bulk order or smaller order for collection we will offer you 5% off the order value – every time. No need to collect reward points or carry a loyalty card in your wallet.

For new customers to qualify for the loyalty discount your first order must be a minimum of £100 (Unless a special arrangement has been made with us either in person, over the telephone or via email).

Loyalty discount will be awarded automatically on online orders for returning customers. Telephone orders will be discounted once we verify you are a returning customer on our database.

We simply hold your address details when you order so that next time you order it’s all saved and we know where to deliver and what you ordered last. Whether you order online, by email or phone. When you place your order you will be asked if you are an existing customer and verify postcode and phone contact. You will instantly qualify for 5% off your order – great hey? We think so.

So great quality products, consistently available and delivered to suit you by hand – and then we give you 5% off. We must be crazy? Nope, just committed to serve our loyal customers to raise the image of our Cornish Firewood® Brand and our excellent customer service and quality we represent.

If you are a returning customer who wishes to place an order online for the first time you will be required to enter your email contact used on previous telephone orders and then asked to set a password before proceeding to order and checkout where all full price items will automatically be discounted for you.   Once you have registered as a customer and placed your first order you will automatically receive 5% off all subsequent orders.

Call 01209 899301 to talk to one of the team for more information – or visit our online shop and register as a customer.
Save money whilst you buy local and sustainable at Cornish Firewood.

* Excludes special offers, sale items, wood pellets, starter packs, bark, woodburner bundles, wood briquette burner bundles, oak products and log stores. Minimum order value £100.