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Loyalty Scheme

Discounts are for logged-in customers only. Log in or create an account at any time, even at checkout, to get yours.

As a thank you for buying local with us again, returning customers get 5% off automatically on eligible full-price products when they’re logged in. No points to collect and no card to carry.

It applies to eligible full-price items only — not special offers, sale items or value bundles. The minimum order is £130. Your first order with us also needs to be at least £130 (unless we’ve agreed something different with you).

Online, the 5% comes off automatically once you’re logged in as a returning customer. On the phone, we’ll check you’re on our system and apply it for you.

If you’ve ordered by phone before and want to order online for the first time, use the same email, set a password, then log in — eligible full-price items will be discounted for you at checkout.

Call 01209 899301 if you’d like a hand, or register / log in and shop with us.

* Not available on value bundles (including wood burner and briquette burner bundles, multi-net packs, firelighter packs and bark bulk bags), sale items, already-discounted items, special offers, wood pellets, starter packs, briquettes at the 48+ pack price, log stores or oak timber (sleepers, planks, beams, posts and rails). The crates in nets (ash, birch and oak), Ash 30 Nets and Ash, Birch & Oak 30 Nets still get the 5%. Minimum order value £130.