This is a quick email to say hello to you all and let you know we are getting Spring ready here at Cornish Firewood HQ. We have the usual premium oak landscaping products with a few new additions this year with decking boards and Oak feather edge board soon to be in stock from May onwards. We will update you in May on those additions to our Oak range.
Also in stock is our top quality play safe bark that has a special offer currently: Buy 3 bags and get £30 off.
We recognise that our prices have risen more than any year before and we appreciate your returning custom; and hope you still feel looked after, appreciated and provided with great performing products. We have worked hard to offer something for all budgets and adjust orders to spread your budget and get the most from your money. We also have continued to give our loyalty discount for all returning orders and recommend a friend discount of an additional 5% for orders from referrals.
Thank you to all those of you that have referred us to your family, friends, and neighbours. It’s very much appreciated.
Thank you for taking part in our telephone survey
Thank you to all our customers who kindly contributed in our recent survey. We gladly take your feedback onboard to ensure we can strive to be best we can be.
Our recent telephone survey highlighted your top 5 reasons for choosing Cornish Firewood as follows:
- Trust the brand and company
- Great consistent performing products
- Loyalty discount
- Lovely helpful staff
- Money back guarantee
Other top reasons for shopping with us were:
- Local family business
- Fantastic delivery service
- Product choice
- Great value for money
- Able to order online
- Easy order system and regular updates
- Special offers
Give us your feedback and win £50 towards your next order!
We wanted to give you all an opportunity to give us your feedback. We also would like your suggestions for products and services we could offer or anything we can do better to further improve. As you can see from our short telephone survey last month you can clearly see the main reason people shop with us. The clear winners were consistency of product and service, loyalty discounts and our amazing helpful staff.
If you could fill out our contact form and provide any comments to add to this survey that would be most appreciated. All entries will be entered into a draw to win £50 towards your next order!
We hope you enjoy this newsletter and look forward to the warmer days ahead.
From all the team at Cornish Firewood
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