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Dear ,
Cornish Firewood is monitoring the current COVID-19 situation on a daily basis and we have had numerous inquiries regarding current operations. Please be advised that:
We are operating normally for the time being. As a fuel provider, Cornish Firewood is considered an Essential Supplier under government guidelines and we will not be ceasing our warehouse or delivery operations unless specifically instructed to do so. All Cornish Firewood staff are working from home where possible so please be mindful that phone lines may be jammed and if possible, please submit queries to orders@cornishfirewood.co.uk Our delivery drivers and our third party carrier is, at the current time, operating normally. The only difference is that customers wishing to decline signing paper or electronic devices as proof of delivery may do so, with drivers following sensible precautions to prevent material contamination. We are also permitting "silent drops" where the driver will not knock on the door and instead leave the delivery in a safe space (however we must be advised of this and ask that CLEAR instructions are provided as to where the delivery should be placed). Due to the number of people concerned about lack of supply and the "panic buying" which has gripped the UK, we are for now putting in force a maximum limit for domestic customers of 40 nets or 1 crate per order limit until further notice. (firelighters, kindling, briquettes, pellets not affected)
We hope you are safe at this current time and would like to thank everyone for their patience while we progress through this difficult period.
The Cornish Firewood Team
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