Delivery Terms & Conditions

Local deliveries will arrive in one of our vans and our drivers will unload the bags to a nearby log store or garage by hand. We have different sized vans for all types of access restraints, nothing is too difficult so give us a call to discuss your delivery options. Deliveries are scheduled by postcode area but we can be flexible and will endeavour to meet your needs for delivery.

Local Delivery:

  1. All deliveries will be hand ball delivered 3-5 days from order date.
  2. Normal delivery times are between 9 am and 5 pm and the Cornish Firewood sales team will ring to schedule a delivery. They are not obliged to give am or pm but may do so.
  3. In the rare event of a customer agreeing to a delivery and then not being at home during the agreed time period, a redelivery charge per pallet/order will be made.
  4. Where access is limited, van delivery and ‘handball’ is an option; there may be additional charges for handling and a stacking fee charged for those with difficult access. We allow 20 minutes per drop after this time charges for unloading will apply @ £5 per 30 minutes.
  5. In the event of a delivery not being possible due to poor access or gravel drive then the delivery will have to be “roadside” (i.e. left as near to the property as possible).
  6. All goods must be checked on arrival and delivery paperwork signed unless prior agreement has been made with the customer to leave the goods at the property at which point these will be left at the customer’s risk.
  7. Any delivery issues must be reported immediately to Cornish Firewood.
  8. In the event of any dispute resulting in the goods being returned to Cornish Firewood, payment will be refunded to the customer less any charges.
  9. Lead times may extend during busy periods.

National Delivery

  1. All deliveries will be charged by postcode area and will be ‘Economy’ which is 3 – 7 days from despatch.
  2. Orders received by 3 pm will be despatched on the next working day unless lead times are specified.
  3. Normal delivery times are between 9 a.m. and 5 pm and the carrier will ring to book in a delivery. They are not obliged to give a.m. or pm but may do so.
  4. All offshore destinations and parts of Scotland will be subject to a delivery surcharge.
  5. In the event of a customer agreeing to a delivery and then not being at home during the agreed time period, a redelivery charge of £20 per pallet will be made.
  6. Delivery drivers are not expected to manoeuvre the pallet beyond the rear of the vehicle but will always be as helpful as possible where conditions allow.
  7. Access is required for a 7.5 tonne lorry with rear tail lift, pallet trucks cannot travel over gravel or soft ground. In the event of a delivery not being possible due to poor access or gravel drive then the delivery will have to be “roadside” (i.e. left as near to the property as possible) for customer to unload.
  8. All goods must be checked on arrival and delivery paperwork signed unless prior agreement has been made with the delivery company to leave the goods at the property at which point these will be left at the customer’s risk.
  9. Any delivery issues must be reported immediately to Cornish Firewood.
  10. In the event of any dispute resulting in the goods being returned to Cornish Firewood, payment will be refunded to the customer less any charges.
  11. Lead times may extend during busy periods.